For the Pet offers a 30 Day Money Back Guarantee provided that the goods are returned in a reasonable condition to be resold. Many of our products carry a manufacturer’s warranty. For the Pet advises customers to comply with the manufacturer’s warranty requirements and conditions which usually appear on the packaging and/or warranty card.
Accepted returns include manufacturing faults, product malfunctions or product failure. Where goods have been deemed to be faulty by our technical staff, For the Pet will replace and send out your replacement or repaired product Freight Free.
Please note: If you do decide to send your goods to be replaced, freight charges will only be refunded if the product is found to be faulty.
When goods have been sent back to us and our technical staff have found them to be in working order, freight will not be refunded and goods will be returned to you at your own cost.
Contact For the Pet for advice and return instructions. (In many cases the problem can be diagnosed and even repaired over the telephone)
Telephone:61 2 49600708
Fax:61 2 49601714
We will ask you for:
For the Pet will email you a "Product Return Authority" form for the item/s authorised for return. The information on this form enables us to efficiently process the products you returned to us and organise repairs, replacements or credits as quickly as possible
Carefully pack the product being returned to avoid damage which may occur in transit. Where possible, use the original packaging boxes
Enclose the completed Product Return Form
Address the package to:
For the Pet
Unit 1 (5 to 7) Channel Road